Refund policy

We want you to be happy with your purchase. Since every item we sell is individually hand-assembled and tested, please read our return terms carefully before ordering.

Return window
You may request a return within 7 days of delivery, provided the item is unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@purvatechindia.com. Please note that returns will need to be sent to the following address: Flat No. 105, Narayani Heights, Ghule Nagar Lane No. 5, Manjari Bk, Pune, Maharashtra, India, 412307 

Non-returnable items
- DIY kits that have been opened or partially assembled
- Items damaged due to misuse, incorrect assembly, or improper handling after delivery
- Items without original packaging

Damaged or defective items
If your item arrives damaged or with a manufacturing fault, contact us within 48 hours of delivery at purvadash@gmail.com with photos of the issue. We'll arrange a replacement or full refund at no extra cost to you.

Refunds
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at purvadash@gmail.com.

You can always contact us for any return question at support@purvatechindia.com.

Return shipping
Unless the item is damaged or defective, return shipping costs are the customer's responsibility.